David Barnes - CalvariaDocument your org, improve adoption and ways of working
Are you living in fear of your undocumented Org? Want to fix it, but don't know how to get started? Or do you have a challenge getting people to work in a harmonised way to get the best out of Salesforce? Are your operational ways of working efficient, compliant and customer focused? Using Elements.cloud will help overcome these challenges.We in Calvaria are passionate about process improvement and how it enables our Salesforce clients to be more successful and make work easier, faster and more valuable for their employees..
3:00 PM
Yiannis Maos - ALCMYFrom idea to execution: How to use Salesforce to run a killer marketing campaign
By using Salesforce effectively and using a variety of free and easy to use tools, you can run a marketing campaign that can help you achieve your goals. In this session you will learn how to: Generate ideas from across your organisation and create a culture of collaboration Effectively plan and organise your campaign so everyone involved is empowered and focussed Automate your campaign so your prospects stay engaged Use analytics to measure your campaign performance Ensure follow-up is done in a timely and relevant way Yiannis is an award winning marketer with over 10 years experience. Yiannis’ wealth of experience has seen him speak at Henley Business School, Warwick University and Salesforce events in London and Edinburgh. He is currently Co-Founder and CMO at ALCMY
4:00 PM
The DPD Team
The team at DPD have been working tirelessly over the past few years to develop and transform what they do with Salesforce Service Cloud, including features such as New Voice Media, chat bot and integrated Live Agent.Hear how they use Salesforce across their business and their strategy moving forward, which includes integration of voice bot and voice analytics to ensure their agents are answering questions correctly.
