Jon Laughland - Helpshift
Our tool is designed to give your Salesforce platform the tools you need to deliver the service your customers deserve. Understand how messaging and automation can be quickly and easily integrated into your digital channels such as mobile apps and web-sites to drive efficiencies in your support organisation. Helpshift is Salesforce Managed Package that allows your internal teams to engage with your customers through asynchronous messaging (live chat) with assisted bots both in app and in websites with no AI training, whilst the agents are still the salesforce console. Our customers such as Virgin Media and Microsoft are delivering 90% automations and CSAT of 4.5 and above.
Bring your laptops along for another hands-on session with James! Together, we will configure attractive Lightning screens, giving your Salesforce users a far richer experience than they’re currently used to - without any code. You’ll see how to put interactive components on your Lightning screens, replacing the need for traditional, manual keyboard input. If you do want to join in, please bring along a laptop and make sure you have admin access to a suitable Sandbox or Developer org.
Ben Bishop - XCD
Why HR on Salesforce is a no-brainer
Nearly a decade ago, XCD made a bet on the cloud. Not only that, they tied the success of their HR & Payroll software firmly to the fortunes of the Salesforce platform.
It turned out to be a good bet. In this presentation, Ben Bishop, COO, will introduce XCD, the only single-solution HR & Payroll software on the Salesforce platform.
He’ll explain how the future of HR in digitised business is fundamentally linked to the tools we’re developing in the cloud. And why, for organisations already using Salesforce in other parts of their operation, moving HR & Payroll onto the platform is a no-brainer.
I am one of those people that gets a real buzz from delving into difficult business problems, and - through exploiting the capabilities of Salesforce - I come up with creative and useful solutions in a fraction of the time that my clients expect.
I have worked with organisations across a broad range of sectors, including: Financial Services, Public Sector, Pharmaceutical, Automotive and Retail and enjoy the distinctions and nuances each industry brings. Often there are comparable challenges too - albeit with seemingly different symptoms at face value - and I find a similarly structured approach works well even in very different business environments.