Noel Kendall - Spring 2020 Release Review
Noel will be walking us through the highlights of the Spring 2020 release
Jim Wood - User Adoption Best Practices
Jim Wood, CRM Manager at Legrand Electric UK. February is the month of St Valentine's day, and so in that spirit, Jim will be talking about his experiences with user engagement and adoption, user psychology and motivations, and how you can devise an implementation strategy that will make your users fall in love with Salesforce!
Prior to involvement in CRM, his career was principally devoted to management information, business analysis and process design, working in both manufacturing and logistics.
This career history turned out to be the basis of a very good skill set for someone who purely by accident became an admin for Legrand UK in 2011, and has since let Salesforce take over his life.
Legrand UK, a manufacturer of electrical products, currently has 200 users, but is expanding to 300 in 2020, and has ongoing projects involving CPQ, Pardot, Field Service Lightning & Service Cloud.