After many days of planning here we are… with core topics with hands-on sessions!

Working with Omni-channel

Omni-Channel is a flexible, customizable feature, and you can configure it declaratively that lets your call center route any type of incoming work item—including cases, chats, or leads—to the most qualified, available agents in your organization.

Learn about setting it up, understand its limitations in hands-on workshop.

Building Secure Apps on Force.com

If you’re developing applications to release on the AppExchange, your role in application security becomes even more significant. Before an application can be released, a Salesforce security expert must look at the application’s source code as well as any external integrations to ensure proper security standards are followed. This is called a security review.

As you develop on the Salesforce platform it is important to consider security at every step of the process; only thinking about Security at the end of development will lead to wasted time and effort as well as security flaws. Ensure that you are considering security as you design and develop the application, as part of your testing and QA process, and as an integral part of your release and update plan.

Presenters:

Abhilash Kuntar

Salesforce Tech Lead

7+ years of experience in Salesforce

Salesforce Certified – Advanced Admin, Advanced Developer, Sales & Service Cloud Consultant, App Builder

@goabhigo

Vijay Naik

Salesforce Tech Lead

6.8+ years of experience in Salesforce

Salesforce Certified – Admin, Developer, Advanced Developer

@vijaynaikd

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As usual, this is free event. There will be hands-on sessions, so bring your laptops.

To confirm your seat, click on RSVP, then YES in the top right corner.

We encourage new speakers to present. Please have a look here if you are interested.

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