January 23rd, Seattle East Side User Group Meeting

Name: January 23rd, Seattle East Side User Group Meeting
Start: 2019-01-23T17:30:00-08:00
End: 2019-01-23T19:00:00-08:00
Location: Apptio

Jan 24, 2019, 1:30 – 3:00 AM

Salesforce Admin Group, Bellevue, United States

Happy New Year! Mark Korf and Kelly Anderson from Zipwhip will be leading us through a brainstorming and feedback session on how to craft a workflow for Customer Success.

About this event

Happy New Year!
Mark Korf and Kelly Anderson from Zipwhip will be leading us through a brainstorming and feedback session on how to craft a workflow for Customer Success.  Zipwhip, a SaaS company providing texting for businesses, has a new Customer Success department with minimal processes existing currently in Salesforce.  They are looking to build tracking and a workflow process for handoff from AE to CSM, the onboarding process, account management, and more.

When

Thursday, January 24, 2019
1:30 AM – 3:00 AM UTC

Where

Apptio
11100 NE 8th St #600 9th Floor
Bellevue, 98004

Agenda

Meet & Greet	Grab some drinks and food. Connect with someone you haven't seen or meet someone new.
Group Announcements & Introductions	We will share who recently obtained any new certifications, welcome new members, share any Salesforce news/announcements. This is your time to introduce yourself and share a need or want. If you need help solving a problem, wanting, talent, or a new opportunity this is your time to share.
The Main Event

Group Leaders

Christie Diedrick

Independent Consultant

Community Group Leader

See bio

Roz Burton-Torres

SF Advisory Group

CEO + Salesforce Collaborator