What are my users up to + MORE! (AUG July 2020)

Salesforce User Group, Amsterdam, Netherlands
Wed, Jul 15, 6:45 PM (CEST)

Check out what happened

About this event

Virtual doors open at 18:45 with content kicking off from 19:00. We've got three awesome presentations for you tonight, swag to giveaway, and the time to hang around afterwards and catch up with friends.

What are my Users doing? Feature adoption tracking in Salesforce with Johann Furmann

Most of us have a rough idea about records created, fields filled and maybe some user feedback. When it comes to detailed information about buttons clicked or pages viewed, we usually have no hard data but rely on guessing.

Only with accurate data about feature adoption we can analyze adoption and therefore identify problems as well as priorities further development.

In this session we will explore why to track, what to track and how to track. At the end you are able to implement your own Feature adoption tracking and draw conclusions from the data.

Key Takeaways:

– Why track feature adoption

– What to track

– How to analyze the data

– How to implement feature adoption tracking

AI and Knowledge Management within Salesforce with KMS Lighthouse

Doron Gower will show us how KMS Lighthouse’s knowledge management tool can take you beyond Salesforce knowledge functionality. KMS Lighthouse’s guided decision flows automatically pull the relevant customer data to ensure the correct process is presented reducing interaction times and error rates and simplifying interactions for employees and customers.

TrailheaDX - the recap!

Salesforce innovates all the time. Want to find out the latest developments? Our local panel will be giving their experiences, from a first timer (Azmi Wahab) to an Admin (our very own Justyna Krajewska) through to an experienced an Architect (Sergey Erlikh MVP).

RSVPs close 12 hours beforehand.

p.s. Open to all, regardless of your physical location.

For those that RSVP, you'll get the sign link emailed to you at 16:00 CET on the day

Other notes

All dietary requirements catered for

Fully disabled friendly

Group Leaders

  • Andre van Kampen

    Andre van Kampen

    Sales Engineers


  • Justyna Krajewska

    Justyna Krajewska


  • Tanja Janjic

    Tanja Janjic


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