With huge thanks to this month's sponsor Nextview we have three intriguing presentations for you on 18th March.

VIRTUAL DOORS OPEN: 1800

CONTENT STARTS: 1830

Joining Link: https://salesforce.webex.com/salesforce/j.php?MTID=m1bde4ac21af384584a72797ea766cce7

Dial in phone number: https://www.google.com/url?q=https://salesforce.webex.com/salesforce/globalcallin.php?serviceType%3DMC%26eventID%3D937767902%26tollFree%3D1&sa=D&usg=AOvVaw040WsOr8MT0xWA8OKg0Iko

Session 1: Knowledge (Service Cloud)

Panagiotis "Panos" Liaros is Product Owner, Knowledge Management at Philips, and an AUG regular. An overlooked product, Knowledge is a core aspect of the Service Cloud. Panos will be talking us through the process of creating, sharing, using and managing knowledge, sharing his team's best practices and giving you a deeper dive.

Session 2: Salesforce Testing Explained

Dimitri Fioole, from Nekst IT will be walking us through how to incorporate Testing & Quality Assurance into your delivery process, from Requirement to Delivered Feature.

Session 3: New Motion's Salesforce journey and from Product Owner to Developer

Lisa Schutter has been Product Owner of NewMotion* for 4.5 years, from 10 users, through to its current 300+ users, as well as another AUG member (we're so happy and proud!). Hear her lessons; learn about how NewMotion uses Salesforce; and discover how and why she's stepped into the world of being a developer.

*NewMotion is the European leader in smart charging solutions for electric vehicles, acquired by Shell two years ago.