Join the Serviceblazer User Group for an interactive Office Hours session featuring Neurodivergent Community Group Leader, WITness Success Board Member, Golden Hoodie recipient, Allie Nelson.

This session is designed for Service Cloud practitioners looking to optimize service rep and customer experience within the Salesforce Service Cloud capabilities—no over-engineering required. Bring your real-world questions around Lightning page configuration, page layout optimization, agent workflows, and component usage, including Knowledge, Messaging, Macros, Case Feed, Milestones (Entitlement Management), Console app, and other core Service Cloud features. We’ll also touch on considerations when extending Service Cloud with AppExchange solutions.

Allie and fellow Serviceblazers will share practical guidance, lessons learned from prior implementations, and actionable tips you can apply immediately—whether you’re refining an existing org or designing a better service experience from the ground up.

Serviceblazer User Group Leaders and the Salesforce Serviceblazer team are excited to kick off the new year by visiting the table stakes of Service Cloud done well.

Have ideas for future Office Hours topics? Want to share a Service or Customer Success story? Or simply join to connect and celebrate the continued growth of the Serviceblazer Community—we’d love to see you there.