Mar 11, 11:00 PM – Mar 12, 12:30 AM (UTC)
Serviceblazer Community Group (AMER)
Special guest speaker: Matt Seaman, Executive Director of the Consortium for Service Innovation, the parent organization behind KCS. Join for a panel discussion on using KCS methodology to create, manage, and improve knowledgebase content as a foundational requirement for a successful AI deployment in Service Cloud.
A mature knowledgebase can help service agents find answers to customer questions faster, and provides grounding data for AI to help customers resolve their own issues.
ServiceBlazers will lead their organizations in adopting processes and standards to make AI possible, and successful, in Service Cloud. Join the first-ever virtual ServiceBlazer User Group meeting for a brief session on KCS fundamentals, panel discussion, and Q&A session designed to help you progress your Service Org. Learn how KCS can help you start building your knowledgebase, create better grounding data to maximize the impact of AI, and how KCS can improve Customer Experience and Service Team profitability simultaneously.
If any part of your job involves helping customers, this topic is critical to your success.
Consortium for Service Innovation
Executive Director
Consortium for Service Innovation
Executive Director
Vicasso
Director, Product
Salesforce
Director of Product Management
F5
Sr. Manager, Digital Services
Vicasso
Director, Partnerships
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