Join us for a two-part webinar focused on Agentforce + AI-driven CRM delivery for Salesforce Admins, Developers, and Architects. We’ll go beyond the hype to show practical patterns for building assistants that work inside real Service and CRM workflows—plus the guardrails and operating model you’ll need to scale safely.

Session 1: Agentforce in Action — Service Assistant + Slack (Part 2)

• Extend a Service Assistant to handle multi-step case work in Slack

• Practical guardrails: permissions, data boundaries, safe actions, human-in-the-loop

• Reliability & ops: error handling, logging/telemetry, runbook basics, deployment readiness

Session 2: Panel Discussion with Industry Experts(Details to be Out Soon...)

Session 2: AI-Driven CRM: Domain-led Innovation in the Agentforce Era

• What “domain-led” means and why it reduces rework and improves outcomes

• Turning business rules into agent-ready assets: domain model, intents/jobs, knowledge grounding, policies

• Architecture patterns + governance: assist vs automate vs orchestrate, evaluation approach, and what to standardize across teams

Agenda:

09:00 - 10:00 𝘈𝘔: 𝘙𝘦𝘨𝘪𝘴𝘵𝘳𝘢𝘵𝘪𝘰𝘯 & 𝘉𝘳𝘦𝘢𝘬𝘧𝘢𝘴𝘵

10:00 - 10:30 𝘈𝘔: Agentforce in Action (Part 2) by Sonal Tribhuvan

10:45 - 11:15 𝘈𝘔: Panel Discussion with Industry Experts

11:15 - 12:00 P𝘔: AI-Driven CRM: Domain-led Innovation in the Agentforce Era 𝘉𝘺 Manika Goyal

12:00 - 12:30 𝘗𝘔: Q&A, Fun Activities

12:45 - 01:00 𝘗𝘔: Sponsor's Note

01:00 - 01:30 𝘗𝘔: Refreshment + Networking

Note: This is an in-person event, please do not get confused by the RSVP type.