We’re excited to welcome special guest Jonathan Fox to Melbourne to take us on a deeper dive into one of the key challenges when working with Agentforce - giving agents the right context. Jonathan recently presented this topic at Agentforce World Tour London, and now it’s our turn!

✨ From Documents to Agents with Data 360 ✨

A lot of enterprise knowledge lives outside structured CRM fields - in documents, PDFs, tables, policies, process guides and other unstructured content. But making that knowledge useful to an agent isn't simply a matter of pointing it at a collection of documents.

🎯 How does an agent find the right evidence? Combine it with business context? Avoid guessing when information is missing? And know what information to use to ground its response?

🏗️ Jonathan will take us through the problem, a high-level look at the architecture, and how content preparation can affect retrieval quality and the answers an agent provides.

💡We’ll start with simpler unstructured data before exploring greater complexity, intelligent context for grounding and ultimately - what does good look like?

Whether you’re already exploring Agentforce or trying to understand how Agentforce, Data 360 and your organisation's knowledge fit together, come along to learn, ask questions and connect with the Melbourne Salesforce community.

📍 Conveniently located at the Melbourne City Library, on Level 2 in the Majorca Room

🍕 🧃4.45pm - Check-in, refreshments and networking

👨🏻‍🏫 5:30pm - Session Start

🙌 A few helping hands for a quick pack-up at the end would be greatly appreciated, so we can leave the room on time.