Agentforce Contact Center was officially introduced by Salesforce on March 10, 2026 as an AI first contact center built directly on the Salesforce platform. In this session, Luka Vertel will walk through the vision behind the product and the core ideas that make it different: unified customer interactions, AI to human handoffs, and a single system for service operations. Expect an accessible overview designed for admins, consultants, architects, and business stakeholders who want to understand where Salesforce customer service is heading next.