Headless Conversation refers to the ability to interact with the Salesforce Platform's data, workflows, and business logic using natural language or AI agents across any external surface without opening or logging into the traditional Salesforce user interface (UI).

By separating the backend processing layer ("body") from the frontend user interface ("head"), headless functionality exposes Salesforce capabilities through APIs, Model Context Protocol (MCP) tools, and Command Line Interface (CLI) commands.

Key Capabilities & Highlights

• Work Anywhere: Allows users and AI agents to trigger workflows, update records, and retrieve context natively within everyday tools such as Slack, Microsoft Teams, WhatsApp, ChatGPT, Cursor, and Claude Code.

• Inherited Trust & Governance: Every headless interaction automatically inherits all existing Salesforce permissions, compliance rules, security protocols, and approval chains.

• AI Agent Context: Provides AI coding and autonomous agents with rich, real-time enterprise data (e.g., customer history, open support escalations, SLA statuses) rather than operating on isolated or raw databases.

• Seamless Experience Layer: Powered by the Headless Experience Layer (HXL), which renders rich, native interactions on whichever platform or surface you are using.