From Bots to Brains: A Deep Dive into Agentforce Autonomous Agents For Service

Nov 19, 2025, 12:15 – 1:30 PM (UTC)

Salesforce Marketer Group, Jaipur, India

Dive into the world of Agentforce - Salesforce’s next-gen platform for autonomous agents. Discover how it moves beyond traditional bots to deliver adaptive, proactive, and self-learning customer experiences. See how Agentforce’s Service Agent transforms real-world service through intelligence, modularity, and autonomy.

AI and DataAgentforceGenerative AIService Cloud

About this event

Join us for an exclusive webinar on the groundbreaking Agentforce Autonomous Agents For Service — a next-generation platform that redefines what it means to deliver effortless, intelligent customer experiences.

We’ll begin with an overview of Agentforce and what sets it apart in the AI agent landscape. You’ll gain insights into the key attributes of an autonomous agent, and how these capabilities move beyond static bots to offer adaptive, proactive, and self-learning interactions.

This session will demystify the difference between bots and autonomous agents, and provide a look into how Agentforce's Service Agent is built using modular, scalable building blocks. To bring it all together, a LIVE DEMO will showcase Agentforce in action, highlighting its ability to transform real-world service scenarios.

Whether you're exploring AI for customer support, internal operations, or digital transformation, this session will provide practical insight into how autonomous agents are shaping the future of service.

Speaker

  • Yogesh Sharma

    Dotsquares

    Salesforce Practice Head

When

When

Wednesday, November 19, 2025
12:15 PM – 1:30 PM (UTC)

Agenda

12:15 PMExplore how Agentforce transforms traditional bots into intelligent, autonomous agents that redefine customer service.

Group Leaders

  • Anil Pilania

    Community Group Leader

  • Jerin Jacob

    Horizontal Digital

    Community Group Leader

  • Priyanka Bhargava

    Community Group Leader

Sponsor

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MIDCAI

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