Public Sector User Group - Discovering Digital Engagement with the DVLA

Salesforce Government User Group, London, United Kingdom
Wed, Dec 9, 2020, 2:00 PM (GMT)

About this event

Join us for a showcase from the DVLA on their implementation of chat bots and how these have helped maintain their engagement through the pandemic. The DVLA holds 80 million driver and vehicle records and in a typical month they answer over, 1.1 million telephone calls, 100,000 webchat enquiries, 3,000 social media enquiries. Discover how the increased focus on AI (natural language processing) and automation has made an impact on reducing call handling times and increasing webchat efficiency.

A link to the virtual meeting will be included with the e-ticket.


Wednesday, Dec 9
2:00 PM - 3:30 PM (GMT)

Group Leader

  • Oliver Scofield

    Oliver Scofield


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