Build with Agentforce Join us for a hands‑on journey into Agentforce, where you’ll explore Builder, Data 360, Prompt Builder, and RAG through practical workshops.

Getting Started Meet Agent Codey and Agent Cloudy. Confirm access, set up Agentforce, and prepare your org.

Workshops

• Workshop 1: Agentforce Builder – Create agents, add topics and actions, and test in Preview/Simulate.

• Workshop 2: Data 360 – Ingest CRM + S3 data, unify profiles, and activate unified data back to Salesforce.

• Workshop 3: Prompt Builder – Build grounded prompt templates for Pronto storefront and customer support.

• Workshop 4: RAG – Ground prompts and agents with unstructured Pronto support documents using retrieval.

• Workshop 5: Employee Agent – Build an internal Merchant Account Manager agent with case‑management flows.

• Workshop 6: Headless 360 – Activate Salesforce‑hosted MCP servers and expose Pronto flows via a custom MCP server.

• Workshop 7: Service Agents – Configure Service Cloud routing and deploy embedded agent experiences with Experience Cloud.

• Workshop 8: Agentforce Coworker – Transform the Merchant Account Manager Agent into a Coworker grounded in unified Data 360 data.
  
  Agenda – Build with Agentforce

  18:30 – 18:45 | Registration & Setup Confirm access, set up Agentforce, and prepare your org with Agent Codey and Agent Cloudy.

  18:45 – 19:00 | Workshop 1: Agentforce Builder Create agents, add topics and actions, and test in Preview/Simulate.

  19:00 – 19:15 | Workshop 2: Data 360 Ingest CRM + S3 data, unify profiles, and activate unified data back to Salesforce.

  19:15 – 19:30 | Workshop 3: Prompt Builder Build grounded prompt templates for Pronto storefront and customer‑support scenarios.

  19:30 – 19:45 | Workshop 4: RAG Ground prompts and agents with unstructured Pronto support documents using retrieval.

  19:45 – 20:00 | Workshop 5: Employee Agent Build an internal Merchant Account Manager agent with case‑management flows.

  20:00 – 20:15 | Workshop 6: Headless 360 Activate Salesforce‑hosted MCP servers and expose Pronto flows via a custom MCP server.

  20:15 – 20:30 | Workshop 7: Service Agents Configure Service Cloud routing and deploy embedded agent experiences with Experience Cloud.

  20:30 – 20:45 | Workshop 8: Agentforce Coworker Transform the Merchant Account Manager Agent into an Agentforce Coworker grounded in unified Data 360 data.

  20:45 – 21:00 | Closing & Q&A