Nov 13, 5:00 – 7:00 PM (UTC)
Salesforce Developer Group, Omaha, United States
Join us for an engaging session where we delve into the world of Salesforce Agentforce, exploring how AI is transforming the customer support experience. We’ll start with a foundational overview of artificial intelligence, covering key AI terminology and Salesforce-specific concepts, setting the stage for understanding Agentforce’s capabilities.
Join us for an engaging session where we delve into the world of Salesforce Agentforce, exploring how AI is transforming the teammate experience. We’ll start with a foundational overview of artificial intelligence, covering key AI terminology and Salesforce-specific concepts, setting the stage for understanding Agentforce’s capabilities.
Through live demonstrations, we’ll showcase Agentforce's powerful features in action:
- Task Creation: Seamlessly generate and assign tasks for efficient workflow management.
- Email Drafting and Review: Use AI to assist in composing, refining, and sending emails.
- Activity and Record Details: Retrieve comprehensive insights on activities and records to ensure informed interactions.
- Record and Object Identification: Easily identify records and objects by name for a streamlined support process.
- Call Logging and Meeting Requests: Simplify tracking customer interactions with intuitive call logging and meeting scheduling.
- Mobile Voice-to-Text for Record Creation: Leverage mobile voice-to-text functionality to create records quickly on the go.
By the end of this session, you’ll have a solid grasp of Salesforce Agentforce’s AI-powered potential and see how it can enhance productivity, enrich teammate interactions, and drive success across support channels.
Wednesday, November 13, 2024
5:00 PM – 7:00 PM (UTC)
Check-in and Lunch |
Welcome and Introductions |
Main Event |
Question & Answer |
Closing & Swag |
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