Central India Trailblazers Community Group Presents - Trailblazers Connect - Summer 2023 Meetup By Salesforce Developer Group Nagpur & Amravati. Let's join us with Salesforce Developer Group, Nagpur, and Amravati, India for another exciting session. We are coming up with an initiative called #DemystifySFProducts, where we are going to Demystify the existing Salesforce products with the help of industry expert speakers who are having immense knowledge and experience in that particular product.
Topic #1: Einstein Bots, by Manish Gour, Salesforce Technical Architect, TCS, Nagpur
Einstein bots are part of Salesforce Service Cloud. The main purpose of the Einstein bot is to interact with customers quickly and accurately without waiting for a human agent. Einstein bots can send messages, ask questions and perform actions based on the rules defined or based on the customer input.
Topic #2: Omni Channel, By Santosh Kumar, Salesforce Solution Architect, TCS, Nagpur
Omni-Channel is a Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents. Omni Channel routes all the work items to the agents automatically based on the agent's capacity, priority, skillset, and etc.
Topic #3: GraphQL, By Ankur Deshmukh, Lead Consultant, Infosys, Nagpur
GraphQL is a powerful querying language that allows developers to retrieve only the data they need from Salesforce in a more efficient and flexible way than traditional REST API calls. In Salesforce, GraphQL can be used with Lightning Web Components (LWC) to retrieve data from Salesforce objects.
Date & Time: 27th May 2023, 11.00 AM IST
Venue: Tata Consultancy Services, MIHAN SEZ, Nagpur
You will have a surprise at the end of the event, so please stay tuned !!!