Curious how your skills can shape exceptional AI-driven customer experiences? 🤖✨ Business Analysis is critical to design an exceptional customer experience delivered by an AI Agent in conjunction with a human. It requires precision of analysis and thinking, which only a BA can bring. This session looks at Agentforce through a BA's eyes.

Business Analysts bring the precision and insight needed to craft seamless customer interactions, blending human and AI capabilities effectively. 

We are thrilled to host one of Vanessa Grant's SFBA heroes, Ian Gotts, Founder and CEO of Elements.cloud, to present on this topic followed by 30 minutes of Q&A. Join us to explore Agentforce from a BA’s perspective—and see why it's the perfect fit for you.