The #1 topic from our community survey kicks off the second half of 2026. Context engineering (the discipline of designing the full information environment an AI agent operates in) is rapidly becoming the defining skill for Salesforce architects. This session goes beyond prompts into the real architecture: how you design Topics, Instructions, and Actions, what data flows into the agent's context window, and how the Einstein Trust Layer governs it all.

We'll cover the four-layer Agentforce architecture model (user channels, orchestration, data and knowledge, trust and governance), dig into knowledge base quality as the single biggest factor in agent reliability, and share patterns and anti-patterns from real-world implementations.

The second half is hands-on: we'll work together to architect an Agentforce solution.

A huge thank you to our hosting partner SmartenUp for welcoming us to their offices at Workshop 17 in Newlands.