In this session, we’ll explore Agentforce, a next-generation platform that redefines what it means to deliver effortless, intelligent customer experiences. We’ll begin with an overview of Agentforce and what sets it apart in the AI agent landscape. You’ll gain insights into the key attributes of an autonomous agent, and how these capabilities move beyond static bots to offer adaptive, proactive, and self-learning interactions. The session will demystify the difference between bots and autonomous agents, and provide a look into how Agentforce's Service Agent is built using modular, scalable building blocks. To bring it all together, a live demo will showcase Agentforce in action, highlighting its ability to transform real-world service scenarios.

Also, with the addition of Agentforce Vibes, service teams can now sense and respond to the emotional pulse of their agents, creating a more empathetic, balanced, and high-performing environment. Join us to see how Salesforce is blending AI + Empathy to deliver faster resolutions, empowered agents, and truly connected customer experiences.