🚀 Helllloooww, I’m back…💙

Once we leave the classroom, the journey in tech can feel lonely. 💻

There’s no teacher guiding us anymore.

No classmates helping us when we get stuck.

Most of the time, it’s just us trying to figure everything out on our own. 🤍

So I decided to create a study group while preparing for the Salesforce Service Cloud certification. ☁️🚀

Every week (or every other week), we’ll learn together.

I’ll share what I’m studying, the concepts that confuse me, and the things I finally understand along the way. 📚✨

Topics we’ll explore together:

• Case Management

• Omnichannel

• Queues & Routing

• Knowledge Base

• SLAs & Entitlements

• Automation & Flows

• Reports & Dashboards

• Service Console

• Real Support Scenarios

• And everything I learn along the way 💡

Some sessions may be live, others pre-recorded, but this space will always be flexible, realistic, and human. 🤍

Because I AM U. 💙

And no one studies alone. 🤝

#Salesforce #ServiceCloud #TechCommunity #LearningInPublic #WomenInTech