Mar 18, 10:00 PM – Mar 19, 12:00 AM (UTC)
Salesforce Admin Group, Lexington, United States
AI is transforming service operations, and Salesforce offers powerful tools to elevate every step. This session will showcase real AI use cases, including Agentforce Service Assistant for real-time guidance, smart actions, and insights. We’ll also explore AI-driven auditing, case summaries, and quality checks, plus how unified CRM and external knowledge help agents find answers faster and resolve
AI is transforming service operations, and Salesforce offers powerful tools to elevate every step. This session will showcase real AI use cases, including Agentforce Service Assistant for real-time guidance, smart actions, and insights. We’ll also explore AI-driven auditing, case summaries, and quality checks, plus how unified CRM and external knowledge help agents find answers faster and resolve cases with greater accuracy.
7Summits , an IBM Company
Salesforce Architect
March 18 – 19, 2026
10:00 PM – 12:00 AM (UTC)
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