As generative AI becomes deeply integrated into major platforms such as Salesforce—the way we interact with technology is shifting. In this new landscape, mastering "prompting" has become a critical skills to have.

This session will equip you with practical knowledge on how to write effective "prompts" and use "prompt templates" to guide large language models (LLMs).

You’ll learn how the "structure and wording" of prompts directly shape the quality, tone, and accuracy of AI responses.

We’ll also cover the "risks/challenges" of working with LLMs:

What are AI "hallucinations", and how can better prompts reduce them?

How do "prompt injections" work, and how can you avoid exposing users to bad data or behavior?

Why is prompt structure key to building safe, reliable automations?