Curious to know - what happens when you blend Service Cloud Voice, Amazon Connect, and Agentforce?

You get AI-driven customer journeys that adapt in real time.

Learn in this session  how Agentforce can handle routine voice interactions and seamlessly hand off to live agents. Discover ways to embed sentiment analysis, call summaries, and next-best actions into the agent experience.

This session will share architectures and best practices for building the next-generation contact center.

Perfect for admins, architects, and developers ready to push beyond the basics.