AI agents are rapidly transforming how organizations automate work, interact with customers, and scale operations. But what actually happens behind the scenes when an agent thinks, decides, and acts?

In this session, Eshaan Jain will introduce a practical framework for understanding agent architecture in plain English. Drawing on his experience leading enterprise AI, CPQ, and Salesforce initiatives, Eshaan will walk through the fundamental components that power modern agentic systems, including:

Large Language Models (LLMs)
Memory and context management
Tools and actions
Retrieval and knowledge grounding
Orchestration and multi-agent collaboration
Governance, trust, and human oversight
Scaling agents from proof-of-concept to production

Rather than focusing on theory, this session will help attendees understand how these components work together to create intelligent systems that can reason, make decisions, and execute tasks. You'll gain a practical mental model for evaluating, designing, and building AI agents regardless of your technical background.

Who Should Attend?


Salesforce Admins, Developers,
Architects,
Product Managers,
Business Analysts,

Anyone interested in AI, Agentforce, or enterprise automation



No prior AI experience required. This session is designed to make agent architecture approachable and actionable for everyone.