Introduction to Service Cloud with Khyati Mehta.
Let's join us for the Salesforce Admin Group, Ahmednagar, India for another exciting session.
Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. We will have a detailed discussion on the importance of the cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.
In this session, we have WIT Group Leader, Founder of All About Salesforce and Salesforce Developer at Cognizant Technology Solutions none other than Khyati Mehta to give you the necessary knowledge of Service Cloud.
You will have a surprise at the end of the event, so please stay tuned !!!
PS: We will start our meeting at 10:00 am so that we can have chitchat and fun interaction with you all ;)
Cognizant Technology Solutions
Khyati Mehta is working as a Salesforce Developer at Cognizant Technology Solutions. She is the group leader of Salesforce Women In Tech Group,Kolkata and is also a proud Salesforce Marketing Champion. She is a very active speaker in the community and is also a Trailhead Mentor. She hosts a podcast in India named Salesforce Offbeats with Khyati and also has her own blog named All About of Salesfo…
Community Group Leader