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Introduction to Service Cloud(Omni-Channel & Live WebChat)

Salesforce Admin Group, Ahmednagar, India
Sat, Jul 31, 2021, 10:00 AM (IST)

We will understand what is Service Cloud and its importance with two of its key-features in detail.

About this event

Introduction to Service Cloud with Khyati Mehta.

Let's join us for the Salesforce Admin Group, Ahmednagar, India for another exciting session.

Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. We will have a detailed discussion on the importance of the cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.

In this session, we have WIT Group Leader, Founder of All About Salesforce and Salesforce Developer at Cognizant Technology Solutions none other than Khyati Mehta to give you the necessary knowledge of Service Cloud.

You will have a surprise at the end of the event, so please stay tuned !!!

PS: We will start our meeting at 10:00 am so that we can have chitchat and fun interaction with you all ;)

Speaker

When

Saturday, Jul 31
10:00 AM - 11:30 AM (IST)

Group Leader

  • Sagar Lokegaonkar

    Sagar Lokegaonkar

    Community Group Leader

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