9 - 9:45am The Nonprofit Pyramid - Data Driven Engagement  

We will learn about the concept of an Engagement Pyramid, how to encourage constituents to "move up" to higher levels of engagement, and how Salesforce can support this work. This topic is appropriate for nonprofit Salesforce Admins as well as Development and Communications staff members looking to use data in designing programs, targeting outreach and generally increasing engagement in your mission work. 

9:45 - 10:15am Salesforce Release Review

10:15-10:30am Q&A