Customer Service in Salesforce: Managing Cases Effectively

Philadelphia, PA Developers Group
Wed, Dec 11, 2013, 6:00 PM (EST)

About this Meeting

Learn about the Case object and how you can save your support agents clicks and make them more productive! Chad Meyer from Internet Creations will discuss best practices for running a highly efficient support operation and preview 5 apps to be more productive with Cases.

Food and drink is being sponsored by our hosts at LiquidHub, and there will be time for informal networking before and after the talk:

6:00pm - 6:30pm Food & networking
6:30pm - 6:45pm Welcome & introductions
6:45pm - 7:45pm Presentation
7:45pm - 8:00pm Networking
8:00pm - Drinks at Black Powder Tavern (formerly Winberie's)

When

Wednesday, Dec 11
6:00 PM - 8:00 PM (EST)

Where

LiquidHub
500 E. Swedesford Road, Suite 300 Wayne19087

Group Leaders

  • Patrick Mulhern

    Patrick Mulhern

    Bluewolf

    Leader

  • Alex Sutherland

    Alex Sutherland

    MIL Corporation

    Salesforce Solutions Architect

  • Svatka Simpson

    Svatka Simpson

    Leader

Sponsors

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