Customer Service in Salesforce: Managing Cases Effectively

Name: Customer Service in Salesforce: Managing Cases Effectively
Start: 2013-12-11T18:00:00-05:00
End: 2013-12-11T20:00:00-05:00
Location: LiquidHub

Dec 11, 2013, 11:00 PM – Dec 12, 2013, 1:00 AM

Salesforce Developer Group, Philadelphia, United States

Learn about the Case object and how you can save your support agents clicks and make them more productive! Chad Meyer from Internet Creations will discuss best practices for running a highly efficient support operation and preview 5 apps to be more productive with Cases.

Food and drink is being sponsored by our hosts at LiquidHub, and there will be time for informal networking before and after

About this event

Learn about the Case object and how you can save your support agents clicks and make them more productive! Chad Meyer from Internet Creations will discuss best practices for running a highly efficient support operation and preview 5 apps to be more productive with Cases.
Food and drink is being sponsored by our hosts at LiquidHub, and there will be time for informal networking before and after the talk:
00pm - 6:30pm Food & networking
30pm - 6:45pm Welcome & introductions
45pm - 7:45pm Presentation
45pm - 8:00pm Networking
00pm - Drinks at Black Powder Tavern (formerly Winberie's)