Customer Service in Salesforce: Managing Cases Effectively

Philadelphia, PA Developers Group
Dec. 11, 2013, 6 p.m.

About this Meeting

Learn about the Case object and how you can save your support agents clicks and make them more productive! Chad Meyer from Internet Creations will discuss best practices for running a highly efficient support operation and preview 5 apps to be more productive with Cases.

Food and drink is being sponsored by our hosts at LiquidHub, and there will be time for informal networking before and after the talk:

6:00pm - 6:30pm Food & networking
6:30pm - 6:45pm Welcome & introductions
6:45pm - 7:45pm Presentation
7:45pm - 8:00pm Networking
8:00pm - Drinks at Black Powder Tavern (formerly Winberie's)

When

Dec. 11, 2013
6 p.m. - 8 p.m.

Where

LiquidHub
500 E. Swedesford Road, Suite 300 Wayne, 19087

Group Leaders

Patrick Mulhern

Patrick Mulhern

Bluewolf

Leader
Alex Sutherland

Alex Sutherland

MIL Corporation

Salesforce Solutions Architect
Svatka Simpson

Svatka Simpson

Leader

Sponsors

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