Agenda

5:00pm - 5:30pm : Eat, Network 

5:30pm - 6:30pm : Live Agent Configuration

6:30pm - 6:45pm : Extend Live Agent with Code

6:45pm - 7:00pm : New Admin User Group Registration

Salesforce Live Agent

Have you or your teams ever wanted to engage prospects or customers through channels other than phone, email, or web forms?  Well, let's chat with Salesforce Live Agent!  We will walk through the setup of Live Agent as well as some tips and gotchas we have run into.  We will also demo some of the below features that make Live Agent an awesome tool for Service and Sales teams:

• Snap-Ins

• Transcripts

• Automated Invitations

• Sneak Peek

• Quick Text

• Live Agent Supervisor

And many more!

Would you like to do more with Live Agent? We will demo how you can take Live Agent to the next level with code!  We'll walk through setting up Pre-Chat and Post-Chat forms as well as submitting a chat request with pre-gathered information without a Pre-Chat form.

Splash

As we spoke about in the last Admin User Group session, we are moving to two separate groups (Admin and Developer) to better serve our Nashville community.  We'll walk through registering for the Nashville Admin User group (http://events.salesforceusergroups.com/nashvilletnusergroup) so everyone continues to get notifications for the Admin User group sessions.

Please Note: The Developer User Group will continue using Meetup.

Target Audience

This session is focused on Salesforce Administrators or anyone interested in becoming a Salesforce Administrator. We'll also demo a little code to show how to extend Live Agent beyond the standard configurations.

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Let us know what you want to learn about and if you're interested in presenting at a future meetup. Contact me via meetup.com (https://www.meetup.com/messages/?new_convo=true) or the Success Community (https://success.salesforce.com/0F9300000001oKf).

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