Speakers

• 

  Francesca Donaghy

  Salesforce

  Principal Success Manager

  See Bio
• 

  Melissa Greening

  Dotmailer

  See Bio
• 

  Pamela Mair

  FreeAgent

  See Bio

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Francesca Donaghy

Salesforce

Fran joined Salesforce in 2005. In her current role as Principal Success Manager she ensures customers are successful and get the full benefit from their investment in Salesforce. This is achieved by identifying customer who need help and provide them with the resources to improve adoption, best practice and product usage. As a member of the Success Team, Fran works with customer's on a 1-2-1 basis and deliver 1-2-Many programs such as Circles of Success, Webinars and Workshops. Fran has also been a Senior Instructor, training end users and system administrators.

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Melissa Greening

Melissa has worked in the email marketing automation industry for nearly 9 years – worked in numerous roles within that time as an Account Manager, Key Account manager, Trainer and now the Channel team at dotmailer. She is now a dotmailer MS Dynamics and Salesforce specialist. Melissa has a great understanding of both sides of the fence; what marketing managers need and what technology they require. Melissa has worked across multiple industries and some notable clients which include DHL Global, SKN, Impellam Group, The Telegraph, NUT, Dunlop and Eden Project.

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Pamela Mair

Pamela is Business Operations Engineer at FreeAgent, which provides UK online accounting software made specifically for freelancers, small business owners and their accountants. She is solely responsible for all things Salesforce related at FreeAgent. Currently, this includes training and support for a growing number of users, customising Salesforce to align with evolving business processes, and the management of integrations with 3rd party systems. She also advises FreeAgent on how best to use Salesforce to achieve company goals and gain insight into customer data