Fran joined Salesforce in 2005. In her current role as Principal Success Manager she ensures customers are successful and get the full benefit from their investment in Salesforce. This is achieved by identifying customer who need help and provide them with the resources to improve adoption, best practice and product usage. As a member of the Success Team, Fran works with customer's on a 1-2-1 basis and deliver 1-2-Many programs such as Circles of Success, Webinars and Workshops. Fran has also been a Senior Instructor, training end users and system administrators.