The Q2 2018 SFDC User Group meeting is packed with valuable content and experienced knowledge. Our hosts from Blue Cross Blue Shield of Michigan will share their compelling story of how they implemented Partner Communities and the resulting success. Our social event sponsor Youngsoft has invited a client to tell their story and have a panel discussion on challenges faced and solutions realized. First hand Omni Channel success from Rock Connections, Know your Data Loader, Adopting Salesforce without top leadership support, Trailhead DX overview, and THE BEST SOCIAL HOUR EVER!!! Come Hungry! Our friends at Youngsoft are treating us to a Smokehouse BBQ Buffet at one of the best locations in SE Michigan!!! (Additional Registration Required, see details below)
Words of Welcome: Terry Burke-Vice President, Individual Markets, BCBS of Michigan
5:05 PM
Trailhead DX: Jay Janarthanan- Lead Salesforce Developer, Flagstar Bank
Hear "All the Buzz" from this years event and some of the forward looking functionality that you may want to get familiar with
5:15 PM
Success with Partner Communities: Jessica Kroll, Jon Carney, Steve Chapoton- Community Specialists, BCBS of Michigan
Hear how the Agent Servicing & Internal Sales Management Teams leveraged Salesforce Partner Communities to gain tremendous efficiencies with their external sales agencies. Hear not only the resulting success but the how and why behind the effort. Hear about the journey from conception, planning, development, rollout, and result. The successes and the pitfalls and the items to consider in your organization in launching a major community solution.
6:00 PM
Data Loader, what can it do for you?: Hussam Kajan, Slalom
Insert? Upsert? Update? Export? How this tool can save you time and frustration when a need to manipulate data is identified and the not so obvious uses when it can provide a much simpler execution.
6:30 PM
Adopting Salesforce without Top Management Support- Ben Reese, Dimensional Control Systems
Hear how platform passion travels up-line, and results cannot be denied. Grass Roots success is a strong influencer.
7:00 PM
Break
7:15 PM
Customer Case Study and Panel Discussion- Youngsoft and Friends
Hear from the client of a local partner and discuss the multiple considerations and decisions that come with engaging an integration partner to solve a specific problem or to attain a more visionary goal. Not only resolving the issue or attaining the function, but managing the engagement and interaction throughout the project lifecycle.
8:00 PM
Salesforce releases, events, Recognitions- Dena Gebrowski, Salesforce.com
8:15 PM
Omni Channel and Queue Ordering- John Lewis, Rock Connections
Hear how Rock Connections leverages Salesforce Omni Channel and Queue Ordering in their contact center to deliver an unparalleled customer service experience. Hear about the approach, the challenges, and the victories along the way. Are you considering Omni Channel? John Lewis provides a first-hand account and experienced knowledge of the pitfalls to avoid and the benefits you can gain through implementing a well thought out strategy and disciplined execution.
Social Hour with Youngsoft, "Come Git Yer BBQ On!!"
Youngsoft has been selected as the Sponsor for the After Hours Social Event, immediately following the Detroit User Group (DUG) meeting on May the 15th. Git yer BBQ on! Join us at the Kensington Grill & Smokehouse, a five minute drive from the conference center, where we will be serving-up a Smokehouse BBQ Buffet complete with Sides, Salad, Cornbread, and an Open Bar.REGISTER TO ATTEND AT: https://youngsoft.com/event/salesforce/Registrants please commit to attending as we will adjusting catering accordingly.
