Chatbots are becoming more and more ubiquitous in today’s society, but how can you leverage it in your organization? With Salesforce’s Einstein Bots, you can easily set up a Chatbot, tailor it to your needs, and link it to several other Salesforce products. Basic setup is done through Setup, but any additional logic that’s needed is fired from Apex. Instead of limiting the Chatbot to basic functionality, you can customize it to do just about anything.
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