We will be publishing more detail on this event very soon.. so watch this space!
JELD-WEN Europe Limited - Customer Story
Field Service Lightning – harmonising across countries and brands
As a business that has grown through acquisition, JELD-WEN Europe is made up of many historic brands and their corresponding legacy processes and systems. The driving ethos in our SF implementation has been best practice and process harmonisation. We want to bring together all our different components under one Org and operate on a single platform with a small allowance for local variance. One of our key areas is how we serve our customers in the field, be it installing products, carrying out repairs, completing inspections, and other topics. We have a mixture of resources available across the almost dozen countries we operate in and Field Service Lightning allows us to manage these resources effectively alongside our workload to ensure we are providing the best customer experience possible.
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Salesforce Developer at JELD-WEN Europe, part of a global manufacturing business for the building industry.Read More
Salesforce Developer at JELD-WEN Europe, part of a global manufacturing business for the building industry. Worked with Salesforce for 8 years, fell into it by accident as many seem to do and found something I have a passion for. Have worked on several implementations across multiple clouds, both in Classic and Lightning. Have worked for some well known UK brands as well as small to medium enterprises. Live in Shropshire with my family but originally from the true second city of the UK